A Customer Service Assistant or adviser may be required to deal with customers face-to-face, over the phone or by email. So when you are applying for a position remember to make sure that your CV / resume clearly demonstrates that you have the necessary skills. Where the requirements differ, adjust your profile and skills to match.
Skills and qualities to be highlighted on your Customer Service Assistant CV / resume
As a Customer Service Assistant it is very likely that you may be required to work under pressure and it is essential that you are able to keep calm and professional when dealing with dissatisfied or angry customers.
You will need to highlight qualities and skills that show you have excellent customer care, communication and resolution skills and that you are computer literate.
Include action words that highlight these skills and qualities in your personal profile and reinforce this by giving examples both in the Key Skills section and also under Duties in the Employment Summary section of your CV / resume.
Skills, qualities and experience that you should highlight include:
Excellent communication skills
- Resolution and negotiation skills
- The ability to work as both part of a team and unsupervised
- Literacy and numeracy.
- Good IT skills
Most important of all, your Customer Service Assistant CV / resume should be a reflection of you, so we strongly suggest you use this as a template and not simply copy it.
Sample Customer Service Assistant CV / Resume
|An experienced and highly motivated Customer Service Assistant with several years solid work record gained in a variety of customer services roles. Flexible, patient and reliable, she is accustomed to staying calm in difficult situations and resolving problems. An excellent team member with a record of achieving and exceeding given targets, she is capable of working efficiently either unsupervised or under direction.
Now seeking a senior position where she can deliver excellent customer service utilising her proven negotiation and resolution skills.
|Key Skills / Qualities:|
|Senior Customer Service Assistant
||July 2013 to date|
|As a Senior Customer Service Assistant for a large department store, I head a team handling customer complaints and resolutions.
|Customer Service Assistant
April 2006 – July 2013
|Part of a busy customer service team providing front line support for valued online customers.
Customer Service Assistant
|Broadway Insurance, Anytown||April 2003 – April 2006|
|Working for a large insurance company complaints department, my duties were to:
||NVQ Level 2 in Customer Service||2003 – 2005
||7 GCSEs including: Mathematics, English, Spanish, French.||1998 – 2003|
|I hold a black belt in Tae Kwon Do and have represented my country. I like keeping up to date with fashion and the latest trends. I work on a voluntary basis for a local charity advising young adults on confidence issues.|
Excellent references are available on request
Build Your Own Online Customer Service Assistant CV
Once you have constructed a great Customer Service Assistant CV/resume and a covering letter that will impress, you can search for a job in your country and overseas, find the latest jobs and start applying instantly.
Before you send out your Customer Service Assistant CV/resume, you should get someone you trust to check for spelling and grammar mistakes and make sure you have an effective cover letter to introduce your Customer Service Assistant CV / resume.
Go to our sample CV cover letters section if you are looking for great example cover letters in your field to introduce your CV/resume to a prospective employer.