The sample Customer Service Assistant CV / resume provided below can be used as a template for your own Customer Service Assistant CV/ resume.

A Customer Service Assistant or adviser may be required to deal with customers face-to-face, over the phone or by email.  So when you are applying for a position remember to make sure that your CV / resume clearly demonstrates that you have the necessary skills. Where the requirements differ, adjust your profile and skills to match.

Skills and qualities to be highlighted on your Customer Service Assistant CV / resume

As a Customer Service Assistant it is very likely that you may be required to work under pressure and it is essential that you are able to keep calm and professional when dealing with dissatisfied or angry customers.

You will need to highlight qualities and skills that show you have excellent customer care, communication and resolution skills and that you are computer literate.

Include action words that highlight these skills and qualities in your personal profile and reinforce this by giving examples both in the Key Skills section and also under Duties in the Employment Summary section of your CV / resume.

Skills, qualities and experience that you should highlight include:

  • Excellent communication skills
  • Resolution and negotiation skills
  • The ability to work as both part of a team and unsupervised
  • Literacy and numeracy.
  • Good IT skills

Most important of all, your Customer Service Assistant CV / resume should be a reflection of you, so we strongly suggest you use this as a template and not simply copy it.

example customer service assistant cv resume

Sample Customer Service Assistant CV / Resume

Any Street,
Any Town,
Mobile: 077777777777

Anna Bodi

An experienced and highly motivated Customer Service Assistant with several years solid work record gained in a variety of customer services roles. Flexible, patient and reliable, she is accustomed to  staying calm in difficult situations and resolving problems. An excellent team member with a record of achieving and exceeding given targets, she is capable of working efficiently either unsupervised or under direction.

Now seeking a senior position where she can deliver excellent customer service utilising her proven negotiation and resolution skills.

Key Skills / Qualities:
  • Outstanding communication skills, both verbal and written
  • Able to keep calm and professional in difficult situations
  • Proven team player
  • Excellent IT skills
  • Good numeracy and literacy skills
Employment Summary:
Senior Customer Service Assistant
July 2013 to date
Qualitas, Anytown
As a Senior Customer Service Assistant for a large department store, I head a team handling customer complaints and resolutions.

Duties include:

  • Assisting management with customer service policies
  • Personally resolving customer complaints
  • Approving refunds, discounts or escalation of cases to senior staff / management
  • Re-build customer satisfaction and trust
  • Assigning cases to members of my team

Customer Service Assistant
April 2006 – July 2013
Allports, Anytown
Part of a busy customer service team providing front line support for valued online customers.


  • Receiving initial customer communications by e-mail , phone and skype
  • Creating and maintaining customer call logs
  • Guiding all customer issues to a satisfactory conclusion

Customer Service Assistant

Broadway Insurance, Anytown April 2003 – April 2006
Working for a large insurance company complaints department, my duties were to:
  • Deal calmly with often challenging and disgruntled customers
  • Provide solutions and satisfactorily resolve customer grievances
  • Escalate calls to senior staff or relevant departments when required
Relevant Qualifications:
Anytown College
NVQ Level 2 in Customer Service 2003 – 2005
Anytown School
7 GCSEs including: Mathematics, English, Spanish, French. 1998 – 2003


I hold a black belt in Tae Kwon Do and have represented my country. I like keeping up to date with fashion and the latest trends. I work on a voluntary basis for a local charity advising young adults on confidence issues.

Excellent references are available on request

Build Your Own Online Customer Service Assistant CV


Once you have constructed a great Customer Service Assistant CV/resume and a covering letter that will impress, you can search for a job in your country and overseas, find the latest jobs and start applying instantly.

Before you send out your Customer Service Assistant CV/resume, you should get someone you trust to check for spelling and grammar mistakes and make sure you have an effective cover letter to introduce your Customer Service Assistant CV / resume.

Go to our sample CV cover letters section if you are looking for great example cover letters in your field to introduce your CV/resume to a prospective employer.